Terms & Conditions
Please read these terms carefully before using our services
Last updated: October 3, 2025
Table of Contents
1. Acceptance of Terms
By accessing and using the services provided by SIM Card Travelers ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
2. Services Description
We provide international SIM cards and eSIM services for travelers and global communications. Our services include:
- Physical SIM card sales and delivery
- eSIM digital delivery and activation
- Data, voice, and SMS packages
- Customer support and technical assistance
- Account management services
Note: Service availability and coverage may vary by location and carrier network. We do not guarantee service in all areas or at all times.
3. User Accounts
To access certain features of our services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
- Not share your account with others
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
4. Payment Terms
4.1 Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to modify pricing for our services at any time.
4.2 Payment Methods
We accept major credit cards, debit cards, PayPal, and other payment methods as displayed during checkout. Payment is required at the time of purchase.
4.3 Refunds
Refunds are available within 30 days for unused physical SIM cards and non-activated eSIM products. Please refer to our Returns & Refunds policy for detailed information.
4.4 Auto-Renewal
Some plans may automatically renew unless canceled before the renewal date. You will be charged the then-current rate for the plan.
5. Acceptable Use
You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:
- Illegal activities or fraudulent transactions
- Spamming, phishing, or distributing malware
- Harassment, threats, or abusive behavior
- Violating intellectual property rights
- Reselling services without authorization
- Excessive usage that impacts network performance
- Bypassing security measures or access controls
Warning: Violation of acceptable use policies may result in immediate service suspension or termination without refund.
6. Privacy Policy
We are committed to protecting your privacy and personal information. Our Privacy Policy describes how we collect, use, and protect your data.
By using our services, you consent to our collection and use of personal information as outlined in our Privacy Policy. This includes:
- Contact information for service delivery
- Payment information for transaction processing
- Usage data for service improvement
- Device information for technical support
7. Limitation of Liability
To the maximum extent permitted by law, SIM Card Travelers shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Service interruptions or network outages
- Incompatibility with specific devices
- Third-party carrier network issues
- Acts of God, natural disasters, or force majeure events
Our total liability to you for any claim related to our services is limited to the amount you paid for the service in question.
8. Termination
8.1 By You
You may cancel your service at any time by contacting our customer support. Prepaid services are non-refundable except as outlined in our refund policy.
8.2 By Us
We reserve the right to suspend or terminate your service immediately if:
- You violate these Terms and Conditions
- Your account shows signs of fraudulent activity
- You fail to pay for services
- Your use impacts our network or other users
8.3 Effect of Termination
Upon termination, your right to use the services ceases immediately. We may delete your account and associated data. Sections of these terms that by their nature should survive termination will remain in effect.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Agreement Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our services immediately.
