Returns & Refunds
We want you to be completely satisfied. If you're not happy, we'll make it right.
30-Day Returns
Full refund within 30 days of purchase
No Questions Asked
Simple and hassle-free return process
Free Return Shipping
We cover the cost of return shipping
Return Policy
Understanding our return and refund process
Refund Processing Timeline
Return Initiated
You contact us for return authorization
Day 0
In Transit
Item being shipped back to us
Days 1-7
Inspection
We verify the returned item
Days 8-10
Refund Issued
Money returned to your account
Days 11-15
Non-Returnable Items
For health, hygiene, and security reasons, certain items cannot be returned:
Activated eSIM products
Once scanned or activated
Opened physical SIM cards
If packaging seal is broken
Used or damaged products
Items showing signs of use
Products beyond 30-day window
After the return period expires
Need Help with a Return?
Our customer service team is here to assist you with any questions about returns or refunds